Your privacy matters to us. This policy explains what personal information ph1vip collects when you use our platform, how we use it, who we share it with, and the rights you have over your own data.
Six commitments that shape how ph1vip handles your personal information.
We only ask for personal information that's genuinely required to operate your account — registration details, identity verification documents, and payment information for transaction processing.
All data transmitted between your device and ph1vip is protected by SSL encryption. Stored personal data is protected by access controls that limit who within our team can view sensitive information.
Your personal information is not sold to third parties. We share data only with service providers directly involved in running your account — payment processors and KYC verification services.
This policy explains in plain language exactly what data we collect and why. If we make changes to how we use your data, we update this page and reflect the new date at the top.
You have the right to know what data we hold, request corrections, and ask for deletion subject to our legal obligations. We explain how to exercise each right in the sections below.
We keep your personal data for as long as your account is active and for the period required by legal or operational obligations. Data no longer needed is securely deleted.
This Privacy Policy applies to all personal information collected by ph1vip when you visit ph1vip.vu, register an account, make a deposit, play games, or contact our support team. It covers information collected through the website, the Android app available from our Download page, and any other channel through which you interact with the platform.
By registering an account or using the ph1vip platform, you acknowledge that you have read and understood this policy. Our full Terms and Conditions — including the rules that govern your account — are available on the Terms & Conditions page.
The types of personal information ph1vip collects depend on how you interact with the platform. Here's a breakdown:
When you create a ph1vip account, we collect your full name, date of birth, email address, mobile number, and residential address. This information is required to set up and maintain your account.
To comply with responsible gaming obligations and verify your eligibility, we collect copies of government-issued identification. Accepted Philippine ID documents include a passport, driver's licence, SSS card, or UMID. These documents are used solely for verification purposes.
When you make a deposit or request a withdrawal, we collect information about the payment method used — such as bank account details or e-wallet reference numbers — along with transaction amounts and timestamps. All transactions on ph1vip are in Philippine Peso (₱).
We collect data about how you use the platform, including game sessions, pages visited, device type, operating system, browser type, and IP address. This information helps us improve the platform experience and detect unusual activity.
If you contact ph1vip support, we retain records of those communications to help resolve issues and improve our service quality.
| Data Type | Purpose | Required? |
|---|---|---|
| Name, date of birth, contact details | Account creation and identity confirmation | Yes |
| Government-issued ID | KYC verification and age check (21+) | Yes, for full access |
| Payment method details | Processing deposits and withdrawals in PHP | Yes, for transactions |
| Device and IP data | Security, fraud prevention, platform optimisation | Automatic |
| Game activity and session logs | Account history, responsible gaming monitoring | Automatic |
| Support communications | Issue resolution and service improvement | When you contact us |
ph1vip uses the personal information we collect for the following purposes:
ph1vip does not sell your personal information to third parties. We share data only with the following categories of service providers, and only to the extent necessary for them to perform their function:
All third parties who receive your data are required to handle it in accordance with confidentiality obligations. ph1vip does not authorise any service provider to use your personal data for their own marketing purposes.
ph1vip may also disclose personal information where required by law, court order, or regulatory authority — for example, in connection with fraud investigations or legally mandated reporting requirements.
ph1vip uses cookies and similar tracking technologies to maintain your login session, remember platform preferences, and gather usage analytics. Cookies are small text files stored on your device by your browser.
The types of cookies we use include:
Most browsers allow you to manage or disable cookies through browser settings. Disabling session cookies will prevent you from staying logged in to your ph1vip account.
ph1vip applies technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure:
ph1vip retains your personal information for as long as your account remains active. After an account is closed, we retain certain data for the period required by applicable legal, regulatory, or accounting obligations.
Transaction records and KYC documents are typically retained for a minimum of five years following the last transaction, in line with standard financial record-keeping requirements. Usage and session data may be retained for shorter periods for analytics and fraud prevention purposes.
As a ph1vip account holder, you have the following rights with respect to your personal information. To exercise any of these rights, contact support through your registered account.
Create your free account and access the full game lobby — live casino, slots, sports betting, eBingo and poker — all in Philippine Peso.
You can request a copy of the personal information ph1vip holds about you. We will provide this within a reasonable timeframe after verifying your identity.
If any of your personal information is inaccurate or outdated, you can request a correction through your account profile or by contacting support.
You may request deletion of your personal data. Note that certain records — such as transaction history and KYC documents — must be retained for legal compliance and cannot be deleted on request.
You can object to the use of your data for marketing communications. This will not affect account-related communications required to operate your account.
You can request a copy of your data in a structured, machine-readable format where this is technically feasible for the data types we hold.
ph1vip is strictly for adults aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Account registration requires date of birth confirmation, and KYC verification with a valid Philippine ID is required for full account access.
If we identify that an account has been registered by or on behalf of a minor, the account will be immediately suspended, any balance forfeited, and the registration details reported in accordance with applicable requirements. Parents and guardians are encouraged to use appropriate parental controls on devices accessible to minors.
ph1vip may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or legal requirements. When we make material changes, the date at the top of this page will be updated. Continued use of the platform after an update means you accept the revised policy.
For significant changes — such as new categories of data sharing — we may also notify registered account holders through their registered email address.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, please contact ph1vip support through the help channel available in your logged-in account.
For data-related queries, include your registered account email address and a clear description of your request so we can identify your account and respond appropriately. We will acknowledge your request and aim to respond within a reasonable timeframe.